Treating Customers Fairly (TCF)

The Treating Customers Fairly (TCF) deadline is approaching. By the end of December 2008 all firms need to demonstrate to the FSA that they are consistently complying with the principles of TCF.

The TCF principles aim to raise standards in the way firms carry on their business by introducing changes that will benefit consumers and increase their confidence in the financial services industry.

How Trigold can help...

Mortgage Business Expo

At Mortgage Expo 2008 we are running a free TCF CLINIC on the 12th and 13th November. Hosted on the Trigold stand D10, you can learn about how technology can address the many requirements of TCF.

[Register for the Expo]

Case Manager

We have linked up with Mortgage Stream and provide a specially adapted version of the Mortgage Stream software called "CaseManager". Case Manager has a specially designed module to help ensure all 'pre' and 'post' sale checks have been completed.

[Read More]

Dashboard Software

Trigold’s Dashboard Software for all back-office and case processing now includes a whole new TCF section for use with all mortgage and insurance sales. Fully customisable, this module even generates TCF-specific letters for you to send to your clients.

[Read More]

TCF info

Trigold are proud to be associated with TCF Info from Frank Eve Consulting. TCF Info offers what we consider to be the best source of practical and user-friendly guidance on TCF. A visit here will give you lots of info to help you round off your TCF preparations. [www.tcfinfo.co.uk]

[View the TCF Info Priciples checklist here]

FSA

Go straight to the source of the TCF regulations for resources and guidance on the FSA website.

[Click here to visit the FSA website]

TCF Outcomes

Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.